What happens to your data during a repair (and how we protect it)

Handing over a phone or laptop with years of messages, photos and logins on it is a reasonable thing to be uneasy about, and we would rather answer that directly than wave a privacy policy at you.

For the repairs most people book — screens, batteries, charging ports, cameras — your storage is never touched. The device stays locked, the repair happens around the chip, and the fault we are fixing has no path to your data at all.

Board-level repairs and data recovery are different, because by definition we sometimes need to access storage to diagnose or recover it. When that is the case, we tell you exactly what we need to see and why before starting, not after — and you can decline and take the device elsewhere with no obligation.

Screen lock and passcodes stay set unless recovering data specifically requires removing them, and we ask first. We don't photograph, copy, or browse device contents as a matter of routine, and any data recovered is handed back on the original device or an encrypted drive you provide, not kept on our systems.

Our one practical piece of advice: any device can be dropped, lost, or need a factory reset mid-repair for an unrelated reason, so a current backup is good practice regardless of who is repairing it — not a comment on trust, just what we'd tell a friend.

Got the same problem?

Book a free diagnosis and we'll give you a written quote before any work starts.